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Propose new functionalities for Decidim software

#DecidimRoadmap Designing Decidim together

Phase 1 of 1
Open 2019-01-01 - 2030-12-31
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Admin contact form

Avatar: Virgile Deville Virgile Deville
03/11/2020 09:47  

**Is your feature request related to a problem? Please describe.**

As user I might want to contact admins for support. But most of the time the email is to be found on help page inside a huge text (ex : "Terms and conditions") which is hard to find.

**Describe the solution you'd like**

Front-end :

Add a contact form on the main nav or on the home page.

The contact form would have the following fields : name, email, message

The contact form is accessible to unregistered users.

Admin :

Global admins receive a email notification when the formed is filled and sent by a user.

This library could do the trick : https://github.com/heartcombo/mail_form

**Describe alternatives you've considered**

  • we could add a link to create a conversation with an admin but that supposed I was able to create an account (most request we get are people who find it difficult to register).
  • we could use tools like helpscout for people to contact admins and support teams from the front-end

**Additional context**

There is an existing issue in Github by Andres on this topic : https://github.com/decidim/decidim.org/issues/146

**Does this issue could impact on users private data?**

No.

**Funded by**

Ville de Toulouse might fund this.

  • Filter results for category: PX (Participant eXperience) / Usability PX (Participant eXperience) / Usability

List of Endorsements

Avatar: Platoniq Platoniq verified-badge
Avatar: Carol Romero Carol Romero verified-badge
Avatar: txema txema verified-badge
Avatar: Pau Parals Pau Parals verified-badge
Avatar: Ariadna Vila Ariadna Vila
Avatar: Lars Kaiser Lars Kaiser
Avatar: Romy Grasgruber-Kerl Romy Grasgruber-Kerl
and 4 more people (see more) (see less)
Endorsements count7
Admin contact form Comments 5

Reference: MDC-PROP-2020-11-15779
Version number 4 (of 4) see other versions
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Source: {"body":{"en":"<p><strong>**Is your feature request related to a problem? Please describe.**</strong></p><p>As user I might want to contact admins for support. But most of the time the email is to be found on help page inside a huge text (ex : \"Terms and conditions\") which is hard to find.</p><p><strong>**Describe the solution you'd like**</strong></p><p>Front-end :</p><p>Add a contact form on the main nav or on the home page.</p><p>The contact form would have the following fields : name, email, message</p><p>The contact form is accessible to unregistered users.</p><p>Admin :</p><p>Global admins receive a email notification when the formed is filled and sent by a user. </p><p>This library could do the trick : https://github.com/heartcombo/mail_form</p><p><strong>**Describe alternatives you've considered**</strong></p><ul><li>we could add a link to create a conversation with an admin but that supposed I was able to create an account (most request we get are people who find it difficult to register).</li><li>we could use tools like helpscout for people to contact admins and support teams from the front-end</li></ul><p><strong>**Additional context**</strong></p><p>There is an existing issue in Github by Andres on this topic : https://github.com/decidim/decidim.org/issues/146</p><p><strong>**Does this issue could impact on users private data?**</strong></p><p>No.</p><p><strong>**Funded by**</strong></p><p>Ville de Toulouse might fund this.</p>"},"title":{"en":"Admin contact form"}}

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Avatar: Lars Kaiser Lars Kaiser
27/04/2021 11:03
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In favor  

This would be really helpful! @virgile_deville were you able to proceed with this?

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