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Propose new functionalities for Decidim software

#DecidimRoadmap Designing Decidim together

Phase 1 of 1
Open 2019-01-01 - 2030-12-31
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Admin contact form

Avatar: Virgile Deville Virgile Deville
03/11/2020 09:47  

**Is your feature request related to a problem? Please describe.**

As user I might want to contact admins for support. But most of the time the email is to be found on help page inside a huge text (ex : "Terms and conditions") which is hard to find.

**Describe the solution you'd like**

Front-end :

Add a contact form on the main nav or on the home page.

The contact form would have the following fields : name, email, message

The contact form is accessible to unregistered users.

Admin :

Global admins receive a email notification when the formed is filled and sent by a user.

This library could do the trick : https://github.com/heartcombo/mail_form

**Describe alternatives you've considered**

  • we could add a link to create a conversation with an admin but that supposed I was able to create an account (most request we get are people who find it difficult to register).
  • we could use tools like helpscout for people to contact admins and support teams from the front-end

**Additional context**

There is an existing issue in Github by Andres on this topic : https://github.com/decidim/decidim.org/issues/146

**Does this issue could impact on users private data?**

No.

**Funded by**

Ville de Toulouse might fund this.

  • Filter results for category: PX (Participant eXperience) / Usability PX (Participant eXperience) / Usability

List of Endorsements

Avatar: Platoniq Platoniq verified-badge
Avatar: Carol Romero Carol Romero verified-badge
Avatar: txema txema verified-badge
Avatar: Pau Parals Pau Parals verified-badge
Avatar: Ariadna Vila Ariadna Vila
Avatar: Lars Kaiser Lars Kaiser
Avatar: Romy Grasgruber-Kerl Romy Grasgruber-Kerl
and 4 more people (see more) (see less)
Endorsements count7
Admin contact form Comments 5

Reference: MDC-PROP-2020-11-15779
Version number 4 (of 4) see other versions
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Source: {"body":{"en":"<p><strong>**Is your feature request related to a problem? Please describe.**</strong></p><p>As user I might want to contact admins for support. But most of the time the email is to be found on help page inside a huge text (ex : \"Terms and conditions\") which is hard to find.</p><p><strong>**Describe the solution you'd like**</strong></p><p>Front-end :</p><p>Add a contact form on the main nav or on the home page.</p><p>The contact form would have the following fields : name, email, message</p><p>The contact form is accessible to unregistered users.</p><p>Admin :</p><p>Global admins receive a email notification when the formed is filled and sent by a user. </p><p>This library could do the trick : https://github.com/heartcombo/mail_form</p><p><strong>**Describe alternatives you've considered**</strong></p><ul><li>we could add a link to create a conversation with an admin but that supposed I was able to create an account (most request we get are people who find it difficult to register).</li><li>we could use tools like helpscout for people to contact admins and support teams from the front-end</li></ul><p><strong>**Additional context**</strong></p><p>There is an existing issue in Github by Andres on this topic : https://github.com/decidim/decidim.org/issues/146</p><p><strong>**Does this issue could impact on users private data?**</strong></p><p>No.</p><p><strong>**Funded by**</strong></p><p>Ville de Toulouse might fund this.</p>"},"title":{"en":"Admin contact form"}}

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5 comments

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Conversation with Carol Romero
Avatar: Carol Romero Carol Romero verified-badge
09/11/2020 12:58
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In favor  

Very much in line with this need! Now it is a real quest to find the support mail in some instances of Decidim, if there is any! 😅 The thing is that you obviously need people as well as software to make this functionality useful 😌.
@virgile_deville how do you imagine the interface?

Avatar: Virgile Deville Virgile Deville
11/11/2020 10:06
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Hello Carol,
- Here is for the front-end :
Contact page https://imgur.com/Am5WrGu
Ubication in help page https://imgur.com/nXmpDIh
- Here is for the back-end : https://user-images.githubusercontent.com/11473995/98791365-4110f980-2405-11eb-80b5-ca4218248c51.png
The idea is to make it configurable, as you mentioned not all decidim instances have the human ressources to answer these contact requests. As I said in the spec, idea here is to keep it simple, once filled and sent the content of the contact form is sent directly to the email specified in admin.

Avatar: Pau Parals Pau Parals verified-badge
11/11/2020 12:34
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really necessary!

Avatar: Lars Kaiser Lars Kaiser
27/04/2021 11:03
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In favor  

This would be really helpful! @virgile_deville were you able to proceed with this?

Avatar: Alexandru Emil Lupu Alexandru Emil Lupu
19/11/2021 08:46
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Possible related: Formulario de contacto con administradores

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