Send reminders to users with pending votes
Is your feature request related to a problem? Please describe.
Despite a slightly improved UX, there are still many users who do not confirm their vote in the Budgets module.
Describe the solution you'd like
Users who haven't confirmed their votes should get automatic reminders regularly before the voting phase ends. For example:
- one 24 hours after they picked projects
- one 24 hours before the voting phase ends
- weekly reminders on top of that
If they pick projects less than 24 hours before the voting phase ends, they could get the reminder after 10 minutes of inactivity?
Describe alternatives you've considered
- Manual reminders
In addition or as an alternative to automatic reminders, it would be great for admins to have the possibility to send manual reminders whenever they want.
That could be done through the newsletter system if the available filters could target users who have pending votes in a Budgets module.
A simpler solution would be to add a button in the module that sends reminders (see screenshot).
- Disable vote confirmation
Finally, another alternative I suggest is to disable vote confirmation altogether. This is CONSUL's behaviour and I don't see any major inconvenient with it. That means that some unfinished votes might be counted but as long as it's made clear to the user, is that an issue? That could also be alleviated with a reminder 24 hours before voting ends ("Last chance to edit your ballot"). For admins who really want vote confirmation, it could be made a setting at the module level?
Pending votes seem to be a universal problem on Decidim platforms used for PB. In some of our processes, we manually checked out pending votes in the database with the organisers approval. When doing PB in schools, we knew that pupils voted in class with help from teachers but we still had ~30% of pending votes.
Could this issue impact users private data?
The development of this proposal has finished
- Reviewed by @product and accepted in the main project
- Funded by Mainio Tech
- Developed by Mainio Tech
- Available in release 0.26 via #8621
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