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Propose new functionalities for Decidim software

#DecidimRoadmap Designing Decidim together

Phase 1 of 1
Open 2019-01-01 - 2030-12-31
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Send reminders to users with pending votes

Avatar: Pierre Mesure Pierre Mesure verified-badge
19/02/2021 10:37  
Finished

Is your feature request related to a problem? Please describe.

Despite a slightly improved UX, there are still many users who do not confirm their vote in the Budgets module.

Describe the solution you'd like

Users who haven't confirmed their votes should get automatic reminders regularly before the voting phase ends. For example:

  • one 24 hours after they picked projects
  • one 24 hours before the voting phase ends
  • weekly reminders on top of that

If they pick projects less than 24 hours before the voting phase ends, they could get the reminder after 10 minutes of inactivity?

Describe alternatives you've considered

  • Manual reminders

In addition or as an alternative to automatic reminders, it would be great for admins to have the possibility to send manual reminders whenever they want.

That could be done through the newsletter system if the available filters could target users who have pending votes in a Budgets module.

A simpler solution would be to add a button in the module that sends reminders (see screenshot).

  • Disable vote confirmation

Finally, another alternative I suggest is to disable vote confirmation altogether. This is CONSUL's behaviour and I don't see any major inconvenient with it. That means that some unfinished votes might be counted but as long as it's made clear to the user, is that an issue? That could also be alleviated with a reminder 24 hours before voting ends ("Last chance to edit your ballot"). For admins who really want vote confirmation, it could be made a setting at the module level?

Additional context

Pending votes seem to be a universal problem on Decidim platforms used for PB. In some of our processes, we manually checked out pending votes in the database with the organisers approval. When doing PB in schools, we knew that pupils voted in class with help from teachers but we still had ~30% of pending votes.

Could this issue impact users private data?

No

Funded by

Awaiting funding

  • Filter results for category: Budgets Budgets

The development of this proposal has finished

  • Reviewed by @product and accepted in the main project
  • Funded by Mainio Tech
  • Developed by Mainio Tech
  • Available in release 0.26 via  #8621

List of Endorsements

Avatar: Oliver Azevedo Barnes Oliver Azevedo Barnes
Avatar: Antti Hukkanen Antti Hukkanen
Avatar: Pauline Bessoles Pauline Bessoles verified-badge
Avatar: Pierre Mesure Pierre Mesure verified-badge
Avatar: Armand Armand
and 2 more people (see more) (see less)
Endorsements count5
Send reminders to users with pending votes Comments 18

Reference: MDC-PROP-2021-02-16243
Version number 4 (of 4) see other versions
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Source: {"body":{"en":"<p><strong>Is your feature request related to a problem? Please describe.</strong></p><p>Despite a slightly improved UX, there are still many users who do not confirm their vote in the Budgets module.</p><p><strong>Describe the solution you'd like</strong></p><p>Users who haven't confirmed their votes should get automatic reminders regularly before the voting phase ends. For example:</p><ul><li>one 24 hours after they picked projects</li><li>one 24 hours before the voting phase ends</li><li>weekly reminders on top of that</li></ul><p>If they pick projects less than 24 hours before the voting phase ends, they could get the reminder after 10 minutes of inactivity?</p><p><strong>Describe alternatives you've considered</strong></p><ul><li><strong>Manual reminders</strong></li></ul><p>In addition or as an alternative to automatic reminders, it would be great for admins to have the possibility to send manual reminders whenever they want.</p><p>That could be done through the newsletter system if the available filters could target users who have pending votes in a Budgets module.</p><p>A simpler solution would be to add a button in the module that sends reminders (see screenshot).</p><ul><li><strong>Disable vote confirmation</strong></li></ul><p>Finally, another alternative I suggest is to disable vote confirmation altogether. This is CONSUL's behaviour and I don't see any major inconvenient with it. That means that some unfinished votes might be counted but as long as it's made clear to the user, is that an issue? That could also be alleviated with a reminder 24 hours before voting ends (\"Last chance to edit your ballot\"). For admins who really want vote confirmation, it could be made a setting at the module level?</p><p><strong>Additional context</strong></p><p>Pending votes seem to be a universal problem on Decidim platforms used for PB. In some of our processes, we manually checked out pending votes in the database with the organisers approval. When doing PB in schools, we knew that pupils voted in class with help from teachers but we still had ~30% of pending votes.</p><p><strong>Could this issue impact users private data?</strong></p><p>No</p><p><strong>Funded by</strong></p><p>Awaiting funding</p>"},"title":{"en":"Send reminders to users with pending votes"}}

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Conversation with Antti Hukkanen
Avatar: Antti Hukkanen Antti Hukkanen
03/03/2021 16:22
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do you have any public place where these plans are shared?

Unfortunately not.

we could have a joint meeting between Helsinki and our client to discuss it?

We have pretty tight schedule for this, so I'd avoid extending the scope at this point. We'll see what we can sync back to core and what we need to develop externally (some features are pretty specific to the use case and not in line how the core budgets module is designed to work). But anyways, syncing back to core would have to be an afterthought after we finish with the customizations.

Here are few of the planned features if you are interested:
Let's go impulse shopping for budgeting projects (this is the biggest one)
Display budgeting projects in a modal window instead of their own page

Avatar: Virgile Deville Virgile Deville
11/08/2021 16:26
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Hello @ahu
How did these improvements go ? Did you ended up building some of them into modules ?
Curious to get an update. Thanks in advance

Avatar: Antti Hukkanen Antti Hukkanen
20/08/2021 13:54
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@virgile_deville We have been implementing a customized voting process module for Helsinki which you can find here:
https://github.com/mainio/decidim-module-budgeting_pipeline

The plan changed a bit from the "impulse shopping" idea, although it is pretty close to what is described in that proposal. The difference is that in the "browsing mode" you cannot add anything to your vote, you can only browse the projects. When you enter the "voting mode", you will actually select the projects to your vote(s). The modal display of projects was implemented for the "voting mode".

It's still not 100% finished but most of the functionality is there already. It is still being improved based on user testing feedback. There are also some very Helsinki-specific features there which needs to be generalized in order to be applicable to other instances too.

It's not very well documented (yet) and will require some changes in the Decidim layout code to work due to the way the Helsinki layout is structured. Some elements will be missing by default with the default Decidim layout if you install this module. Once we finish with all the change requests, we will generalize it a bit.

The reminder feature has not yet been implemented. It is still in the roadmap, so we will implement this and also create a PR to the core (regarding the reminder functionality) once we finish with the development. This should happen next month.

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